Job Title: Operations Associate
Duration: 6-month Contract with Potential to Extend or Convert FTE
Schedule: Hybrid, 3x a week on-site in El Segundo
Job Description:
Vaco is currently seeking a Tech Service Advisor. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.
What you will do:
- Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients.
- Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT.
- Provide ongoing service focused support for all aspects of the web portals, identify trends, and report trouble tickets to tier 3 support.
Must Haves:
- Customer Service background
- Understanding of MS Exchange and MS Office 365
- Understands how to interact with and navigate web-based applications
- Strong orientation toward service
- Patience when working with callers that are less technically proficient
- Strong organizational skills
- Excellent interpersonal communication skills.
- Flexible and adaptable to change in a fast-paced environment
- Courteous and empathetic to customer concernsAble to work well independently and within a team environment.
- Ability to handle challenging calls with poise, patience and positive demeanor
Desired Skills and Experience
Technical Support
Office 365
Microsoft
Windows
Customer Service
